21 March 2019

Name of product:  HP Notebook Computer and Mobile Workstation Battery Safety Recall

The following products were shipped with affected batteries

ProBook HP Probook 640 G2 HP ProBook 640 G3
HP ProBook 645 G2 HP ProBook 645 G3
HP ProBook 650 G2 HP ProBook 650 G3
HP ProBook 655 G2 HP ProBook 655 G3
HP ProBook 430 G4 HP ProBook 440 G4
HP ProBook 450 G4 HP ProBook 455 G4
HP ProBook 470 G4  
ZBook HP ZBook 17 G3 HP ZBook 17 G4
HP ZBook Studio G3
x360 HP x360 310 G2
Pavilion HP Pavilion x360
ENVY HP ENVY m6
HP 11 HP 11 Notebook PC

The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.

ProBook HP ProBook 430 G5 HP ProBook 440 G5
HP ProBook 450 G5 HP ProBook 455 G5
HP ProBook 470 G5  
ZBook HP ZBook Studio G4  
ENVY HP ENVY 15
Mobile Thin Client HP mt20 HP mt21
HP mt31  

 

 

Hazard: These batteries have the potential to overheat, posing a fire and burn hazard to customers.

 

Customer Action

Note: Not all batteries in all HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks, HP Thin Clients, and HP Zbook mobile workstations are affected by this recall.

The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds

https://batteryprogram687.ext.hp.com/en-GB/Home/ProgramSummary

 

Safety Messages from Company

 

No Informational Available from this company.

No Informational Available from this company.

No Informational Available from this company.

No Informational Available from this company.