21 March 2019
Name of product: HP Notebook Computer and Mobile Workstation Battery Safety Recall
The following products were shipped with affected batteries
| ProBook | HP Probook 640 G2 | HP ProBook 640 G3 |
| HP ProBook 645 G2 | HP ProBook 645 G3 | |
| HP ProBook 650 G2 | HP ProBook 650 G3 | |
| HP ProBook 655 G2 | HP ProBook 655 G3 | |
| HP ProBook 430 G4 | HP ProBook 440 G4 | |
| HP ProBook 450 G4 | HP ProBook 455 G4 | |
| HP ProBook 470 G4 | ||
| ZBook | HP ZBook 17 G3 | HP ZBook 17 G4 |
| HP ZBook Studio G3 | ||
| x360 | HP x360 310 G2 | |
| Pavilion | HP Pavilion x360 | |
| ENVY | HP ENVY m6 | |
| HP 11 | HP 11 Notebook PC |
The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.
| ProBook | HP ProBook 430 G5 | HP ProBook 440 G5 |
| HP ProBook 450 G5 | HP ProBook 455 G5 | |
| HP ProBook 470 G5 | ||
| ZBook | HP ZBook Studio G4 | |
| ENVY | HP ENVY 15 | |
| Mobile Thin Client | HP mt20 | HP mt21 |
| HP mt31 |
Hazard: These batteries have the potential to overheat, posing a fire and burn hazard to customers.
Customer Action
Note: Not all batteries in all HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks, HP Thin Clients, and HP Zbook mobile workstations are affected by this recall.
The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds
https://batteryprogram687.ext.hp.com/en-GB/Home/ProgramSummary
Safety Messages from Company
No Informational Available from this company.
No Informational Available from this company.
No Informational Available from this company.
No Informational Available from this company.